There were a couple of technical issues from 30:00 to 31:50 resulting in some overlapping voices. Once past this section everything is back to normal.

• Public relations is the process of building strong mutually beneficial relationships between a stakeholder and an organization.
• Marketing is getting people to do things that have a commercial value.
• We talk about how a small business can get PR and Marketing without the deep pockets of a large conglomerate. And how your company website can be utilized in this area.
• Relationship strength and mode of communication is very important.