Guest Ben Croker
Craft CMS plugin developer, trainer and consultant, lover of adventures and the great outdoors.
Season 07 Episode 7
– Apr 30, 2024
40:46
Show Notes
How to submit a support request with Ben Croker
In this episode we talk to returning guest Ben Croker about how to write a good support request.
Show Notes
- Turn it off and on
- Our experiences providing technical support
- How to troubleshoot before submitting a support request
- Rubber ducking
- Use the correct support channel: not DMs on social media
- When providing support a public, discoverable approach, such as github issues, is recommended
- RTFM - read the docs
- What to include in a support request
- What to exclude in a support request
- Sean's mistake asking Ben for support a few months ago
- Security issues
- Closing the issue
Show Links
Have a question for Sean, Mike, and Amanda? Send us an email.
Season 07
- 1 When to Say No
- 2 How can I communicate better with clients?
- 3 What to do when work is slow - with Mitchell Kimbrough
- 4 Motivation, Burnout, and Imposter Syndrome, with Kevin Nicholson.
- 5 How to spin up a website quickly using a boilerplate
- 6 Back in my day...
- 7 How to submit a support request with Ben Croker
- 8 Online Learning and Keeping up with Technology with Ryan Irelan
- 9 Web Development with ADHDComing May 28, 2024